For more information about how to report an outage, click here.
Storms can cause widespread damage that leaves Steuben County REMC’s members in the dark. When severe weather strikes, plans are set into motion to respond quickly and to make repairs that restore service to the largest number of customers in the 
shortest amount of time. Who gets their power restored first? How do we make those decisions? Let me give you an idea of how the restoration effort happens, and why we appreciate your patience and understanding during even the most severe situations.
Sometimes a problem lies at an individual transformer or on a tap line that serves one meter. These are usually the last to be restored, unless a crew is working on supply-line outages in the same area. During a storm, trees are normally the culprit to these individual outages.
- Substations/transmission lines/ emergencies:
Steuben County REMC has 9 substations and metering points where electricity is sent out over the REMC’s distribution lines. Any problems with the substations or the transmission lines that bring the power to that substation must be attended to first before other damages can be detected and repaired. During this time, we also respond to emergency accident situations.
- Main distribution lines:
Distribution lines carry electricity from substations to homes, farms, and businesses. Steuben County REMC checks its main distribution lines if the problem doesn’t involve a transmission line or substation.
- Supply lines:
Steuben County REMC’s main distribution lines branch off into final supply lines, which are often called tap lines. The REMC works supply-line outages to restore electricity to the greatest number of members at one time.
- Individual outages:
Our first and foremost concern is keeping our members safe and well-informed so they can understand and handle outage situations. During widespread outages, Steuben County REMC will release news bulletins to area radio and news stations, as well as update the Facebook page at www.facebook.com/steubencountyremc. Remember, please always report an outage to the office at 665-3563. Again, thank you for your patience and understanding as we work to restore the power during dreary situations.
